FAQ


Q. How much is a case for a........?

A. A pricing depends on what you require of the case ( eg. if you are the only one carrying the case, if its air freight, if the product is used in the case... ) We can usually quote a price immediately.

If you are a music retailer our price lists are updated annually with the latest equipment and pricing.

Q. Do you have a case to fit a.......?

A. NOVA FORGE can make a case for anything you need!! We design and build our cases around your products.

Q. DO YOU HAVE THE MEASUREMENTS OF A......?

A. We try to maintain an updated list of measurements of various equipment. If we are unable to acquire certain dimensions of your product we may need to measure the unit ourselves or have it measured by yourself.

Q. How much does a case weigh and what will the external dimensions be?

A. We can usually estimate the weight of your case.

If you require a particularly light case then we can suggest a number of options e.g. corflute ( plastic fluted ) panels.

If you require the case to fit in a certain place, e.g. the back of a car, then we are able to supply you with the external dimensions of the case.

Q. How long does it take to have my case made?

A. Depending on quantity. It typically takes 7 - 10 working days but if you require it urgently, we will attempt to meet your deadline.

Q. Are options included in the cost of the case?

A. No. Case options e.g. castors, locks, rear rack strip, additional handles etc. become an extra cost.

Q. HOW CAN I TRACK MY CASE IN TRANSIT?

A. If you call us, we will give you a consignment note number & details of despatch which can be tracked via www.tnt.com.au .

WHAT TO CONSIDER WHEN ORDERING YOUR CASE......

1. What type of case... LIGHT DUTY - GUARDIAN, MEDIUM DUTY - METROPAK, HEAVY DUTY - PROTOURER

2. Do you need an accessory compartment in your case?

3. Will you need to lock your case?

4. Are castors required?

5. Is there an outside dimension restriction? (Will it fit in my boot?)

 

If you have a particular question our friendly staff are always available to help you.

Contact us on (03) 9563 0511 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Nova Forge Caseworks